Mac Office 2016 Activation is not working Hi. Installation worked fine and then Word 2016 for Mac starts to activate the software. I can enter my email address and the it stays for ever in the loading. Screen and does not continue. It let it run for hours but it seems not to work. The same happens with all other Office. Support for Office 2016 for Mac will end on October 13, 2020. Rest assured that all your Office 2016 apps will continue to function—they won't disappear from your Mac, nor will you lose any data. But here's what the end of support means for you: You'll no longer receive Office 2016 for Mac software updates from Microsoft Update.
The following is continually updated information about the status of known issues with Office 365 and Office 2016 at Indiana University.
| Issue | Description | Solution | Status | Last updated |
|---|---|---|---|---|
| When downloading large file sets in OneDrive, not all files will download. | When downloading large files sets (multiple files or sub-folders), OneDrive will create a ZIP file with a limit of 20 GB. Other limits include 10 GB per individual file, 10,000 total files, and 200 folders. No error is displayed, but the resulting ZIP file will have three items: the folder that is being downloaded, a similarly named folder, and a __All_Errors.txt file. For more, see Download files and folders from OneDrive or SharePoint. | Download files in batches that are below the criteria listed in the description. | Known issue | November 6, 2020 |
| When 'New Outlook' in Outlook for Mac is turned on, features are missing or not working correctly. | A number of features are not yet available in the 'New Outlook' interface. For details, see The new Outlook for Mac. | Toggle off New Outlook in the Outlook menu bar. | Known issue | November 6, 2020 |
| On files synced with Microsoft OneDrive at IU and Microsoft Teams at IU via a client, the 'last updated' timestamp may not be reliable within a file explorer. | Because of the way that OneDrive and some other sync clients sync and upload files, the 'last updated' timestamp on a file synced to OneDrive may be inaccurate when viewed with a local file explorer. The timestamp in the web portal is accurate, though. | If you need to track the 'last updated' time of a file, use the web portal or another tracking method, rather than relying on the time stamps that appear in the file explorer. | Known issue | October 15, 2020 |
| When sharing files from Microsoft OneDrive at IU, email notifications about the share will not be sent to the recipient of the invitation if the sender is on Exchange 2013. | Because OneDrive utilizes Exchange Online to send email notifications about files shared in OneDrive, if the user sharing files has an Exchange account on Exchange 2013, an email notification will not be sent to the recipient of the sharing invitation. The permissions to the file or folder will still be added for the recipient. | This is no longer an issue once a user has been migrated to Exchange Online. | Known issue | August 6, 2020 |
| Error message in macOS: 'Your account doesn't allow editing on a Mac' | In macOS, Office 365 generates this error message if it didn't detect the correct license. | See View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error. | Known issue | April 13, 2020 |
| Sent and deleted messages from an additional account in Outlook go to the primary mailbox | In Outlook, when you send or delete a message from an additional account, the message isn't saved to the folder of the additional mailbox account. Instead, it's saved to the primary mailbox account. | See the following: • Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook • Items that are deleted from a shared mailbox go to the wrong folder in Outlook Note that you may need to enable Cached Exchange Mode for these fixes to work. | Known issue | December 10, 2019 |
| Unable to import or export Microsoft OneNote documents from Microsoft OneDrive at IU | It is not possible to import or export Microsoft OneNote notebooks to or from OneDrive (for example, a local copy or other cloud service). | It is possible to save individual pages within a notebook to PDF files. Do this in the Microsoft OneNote desktop client rather than Microsoft OneNote Online. | Known issue | April 29, 2019 |
| Difficulties synchronizing mail-enabled Active Directory groups with Office 365 | Mail-enabled Active Directory groups that do not have an email address that ends in @exchange.iu.edu will not be synchronized with Office 365. | Contact your departmental IT Pro to have Active Directory groups mail-enabled properly. | Known issue | May 5, 2017 |
In Windows, hyperlinks in saved message files (.msg) will not open. | When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink. | Copy the URL of the hyperlink and paste it in the appropriate application. | Known issue | June 16, 2016 |
| Unable to activate Office 365 apps on iOS devices | Newly downloaded or updated copies of Office 365 cannot authenticate on iOS devices due to multiple prompts for authentication in an endless loop. | The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance. | Known issue | September 15, 2016 |
| Two-Step Login (Duo) screen cut off during Office 365 account sign-in | When signing into your Office 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen. | Press Tab on your keyboard to scroll down and view the rest of the Duo options. | Known issue | August 10, 2016 |
| Incorrect default time zone settings for new calendar events from Outlook for macOS | Calendar entries appear to be an hour off when Daylight Saving Time is in effect. | To prevent this from occurring on new calendar events, make sure the default time zone is set to Eastern Time (US & Canada), rather than Indiana (East). Access this setting by selecting Preferences... from the Outlook menu, and clicking Calendar. | Known issue | March 18, 2016 |
| Incorrect default time zone settings for new events from Outlook on IUanyWare while in macOS | From macOS, using the IUanyWare version of Outlook, calendar entries appear to be an hour off when Daylight Saving Time is in effect. | To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (for example, New York). | Known issue | March 18, 2016 |
| Mailto links not working in Outlook for Mac | In version 15.36.1, mailto links do not work. If you click a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in Sent Items. | Updated to Outlook for Mac version 15.37 or later. | Resolved | August 16, 2017 |
| OnBase integration not available | Office 2016 integration is not available for IU's current version of OnBase (version 15 SP2). | IU has upgraded to OnBase version 16 SP1, which is compatible with Office 2016. | Resolved | March 3, 2017 |
| Appointments created in Windows versions of Outlook appear to be meetings in Outlook for Mac. | When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to Send instead of Save & Close, and will have the Organizer Meeting ribbon instead of Appointment. | Update to the latest version of Outlook for macOS. If that is not possible, in Outlook for Mac, while editing the item, click Cancel, which will revert the meeting back to an appointment. Then click Save & Close. | Resolved | October 13, 2016 |
| Office 2016 installed from the Office 365 service reports that your subscription has expired | If you installed Office 2016 using the Office 365 service, you must keep your subscription active by signing into your IU Office 365 account at least once every 30 days. | Sign into your Office 365 account:
| Resolved | April 4, 2016 |
| Outlook macOS certificate difficulties | After updating Outlook, you may see a pop-up warning you that 'A secure connection cannot be established with the server exchange.iu.edu because its intermediate or root certificate cannot be found', and prompting you to either Continue or Show certificate. | This issue was resolved with an updated certificate. | Resolved | March 18, 2016 |
| Skype for Business 2016 difficulties synchronizing address book | When using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a 'Cannot Synchronize Address Book' notification message may appear at the bottom. | This issue has been resolved with patches. | Resolved | January 27, 2016 |
| Office 2013 compatibility issues | Office 2016 automatically uninstalls the Office 2013 suite. Also, Office 2016 cannot coexist with stand-alone Office 2013 applications, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access). | UITS recommends installing Office 2016 only if you no longer need any Office 2013 applications that are not part of the Office Professional Plus 2016 suite available at IU. | Resolved | November 6, 2015 |
Office 2016 Mac Os
Applies to: Azure Information Protection, Office 365
Relevant for: AIP unified labeling client and classic client
Use this information to determine what you need to do so that Office apps work with the Azure Rights Management service from Azure Information Protection.
Office 365 apps, Office 2019, Office 2016, and Office 2013
Because these later versions of Office provide built-in support for the Azure Rights Management service, no client computer configuration is required to support the information rights management (IRM) features for applications such as Word, Excel, PowerPoint, Outlook, and Outlook on the web.
All users have to do for these apps on Windows, is sign in to their Office applications with their Microsoft 365 credentials. They can then can protect files and emails, and use files and emails that have been protected by others.
User instructions for Office for Mac
Users who have Office for Mac must first verify their credentials before they can protect content. For example:
Open Outlook and create a profile by using your Microsoft 365 work or school account.
Create a new message and on the Options tab, select Permissions, and then select Verify Credentials. When prompted, specify your Microsoft 365 work or school account details again, and select Sign in.
This action downloads the Azure Rights Management templates and Verify Credentials is now replaced with options that include No Restrictions, Do Not Forward, and any Azure Rights Management templates that are published for your tenant.
You can now cancel this new message.
To protect an email message or a document: On the Options tab, select Permissions and choose an option or template that protects your email or document.
Office 2016 Mac Sign In Not Working
Office 2010
For client computers to use the Azure Rights Management service with Office 2010, they must have the Azure Information Protection client. No further configuration is required other than users must sign in with their Microsoft 365 credentials and they can then protect files and use files that have been protected by others.
Office 2016 Mac Not Working Remotely
For more information, see Azure Information Protection client: Installation and configuration for clients.